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Company Info
MAN Truck & Bus UK Ltd

Company Profile

Branch Manager

Job ID: 989875
Job Views: 220
Location: Lanarkshire, United Kingdom
Job Category: Executive, Management, Professional Services
Employment Type: Full time
Salary: £50.00 per year
Posted: 11.01.2015

Job Description

Branch Manager


Job Purpose:

-Responsibility for Aftersales results in accordance with the targets agreed with the MAN Head of Branches

-Initiation of the processes of change for optimising market exploitation by the provision of comprehensive services

-Implementation of Aftersales and other service concepts to increase customer loyalty

-Acquisition and customer care of key accounts


Decision-taking and Implementation

-Preparation of the UPL and other corporate or strategic plans with the MAN Centre Manager

-Implementation of market strategy (e.g. increasing the number and value of maintenance contracts, setting up and development of added value products and services) for Aftersales service in agreement with the MAN Centre Manager and Service Managers

-Ongoing optimisation of business processes in close agreement with Head of Branches, adoption of best practices from other service operations

-Tracking and extension of common interests with other parts of the business (Service, Sales, and Commercial Administration)

-Securing the QM system in the version documented in each case (using the Management Systems Documentation) and arrangement of corrective measures if required, as part of an ongoing process of change

-Determination of specific quality targets with determined quality features (and measures for their fulfilment), with the goal of the "zero-error principle" for products and services

-Ensuring the effective operation of the environmental policy within the framework of corporate guidelines and the delegation of specific responsibilities associated with this policy

-Management of the Aftersales Sales Representatives and Service Managers

-Control of qualifications and personnel development

-Analysis of customer accounts in order to maximise turnover and profit

  • To ensure parts purchase, parts sales and profit margin targets are achieve

-Optimisation of workshop process or pipe line from the initiation of the job through to the issue of the invoice

-Co-ordination of Service operations within the MAN Centre, e.g. moving personnel for operational requirements or staff development and organisation of emergency recalls

  • Securing of economically adequate personnel capacity

  • Responsible for decisions on good will and use of the good will budget

  • Control and supervision of Repair and Maintenance contracts at the MAN Centre

  • Variations to standard pricing arrangements for specific customers or circumstances

  • Competent, reliable and rapid support for Private Capital Dealers in the MAN Centre


  • To staff regarding all relevant provisions and regulations of the law and public authorities

  • To staff regarding the requirements of the Quality Management system and quality targets and their implementation

  • To staff regarding the requirements of the environment management system, the environmental goals, and the corresponding instruction of the staff

  • To provide a smooth flow of information in respect of the MAN Centre Manager, Service Managers, colleagues, and staff. Any special circumstances are to be communicated swiftly. Account will be taken of the requirements to provide financial and operational data to the MAN Centre Manager, and the Regional or Corporate Centres as required.

Other Tasks

  • To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.

  • To undertake such other tasks as may reasonably be required

  • To enhance the image and reputation of the company whilst supporting its commercial interests

  • To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

Needed competencies:

  • Professional Competence

  • Entrepreneurial Competence

  • Leadership Competence

  • Change Competence

  • Intercultural Competence

  • Social Competence

  • Personal Competence

Required experience:

  • Experience in retail truck service environment with proven experience in a senior role covering several sites. Experience to include responsibility for service workshops, parts departments and parts sales

  • Experience in managing budgets and costs

  • Experience of customer relations at high level

  • Full driving license

  • Valid work permit

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