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Company Info
Recruitment Genius

Company Profile



Call Centre Agent


Job ID: 1521574
Job Views: 1089
Location: Birkenhead, Merseyside, United Kingdom
Postcode:
Job Category: Customer Service
Employment Type: Full time
Salary: per year
Posted: 05.08.2017

Job Description

This company is looking for new team members to be a part of the UK's most extensive taxi management, private hire and executive car supplier network. They offer a round the clock service and are available 24 hours a day, 365 days a year. You will work as part of a team to deliver the best possible service to their customers, alongside other administrative tasks as directed. The day to day role will involve liaising with their network of UK suppliers when making bookings, changes or enquiries and tracking existing bookings to ensure service delivery to their customers is maintained.

This company is a subsidiary of one of the largest transport operators in Europe, offers opportunities for promotion and development in this fast growing exciting business. Join them and be part of a growing and exciting company that manages business travel on behalf of companies including ITV, HM Prison Services, Northern Rail and several professional organisations.

Main Job Tasks & Responsibilities

- To provide excellent customer service to their premier customer's whilst managing their ground transportation requirements.
- To assist the team leader in the delivery of the service to their customers.
- To be responsible for taking ground transportation bookings from their customers.
- Liaising with their network of UK suppliers when making bookings, changes or enquiries.
- Tracking existing bookings to ensure service delivery to their customers is maintained.
- To work as part of a team to deliver the best possible service to their customers.
- To complete other administrative tasks as directed.
- To work in accordance with the Data Protection Act.
- To undertake such other duties that may be reasonably expected.

Person specification

- IT proficient
- Excellent communication skills
- Able to accurately input data

Perks & Benefits

- They provide 21 days holiday. Work with them over 3 or 10 years and they will reward you with even more time off.
- In addition to your holiday entitlement, they will give you an extra day off to celebrate your birthday.
- Cycle to work scheme, with a secure lock-up and shower facilities.
- They offer a competitive salary for all their employees, and their contributory pension scheme helps you save for the future.
- Their bright, open-plan office offers excellent views of the River Mersey, provides free parking and is close to all major transport links, making Liverpool city centre just a stones-throw away.
- This company cares about the wellbeing of their employees and their families, providing healthcare plans, company sick pay, childcare vouchers and even arranging monthly reflexology sessions on-site.
- To allow the local community to benefit from your skills, they will also support your volunteer work with time out of the office.
- Their sports and social team arrange a number of events throughout the year including fundraising and parties.


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